User Guide: Staff Portal
For: All Employees Role: Staff Self-Service Last Updated: January 27, 2026
Table of Contents
- Introduction
- Attendance (Clocking)
- Payslips & Salary
- Requesting Loans (Duktaan)
- Leave Management
- Profile & Documents
Introduction
The Staff Portal is your personal dashboard. It puts you in control of your work life—allowing you to track your hours, view your pay, and request financial assistance without needing to visit the HR office.
Attendance (Clocking)
Rule: No Tick, No Pay. You must clock in/out for every shift.
How to Clock In
- Mobile/Web: Log in to Portal > Click big green CLOCK IN button.
- Kiosk: Type your PIN code at the shared tablet.
- System: Timer starts counting.
How to Clock Out
- Click CLOCK OUT.
- System: Calculates total hours (e.g., 8.5 Hrs).
Payslips & Salary
Viewing Payslips
- Navigate to My Pay.
- View history list.
- Click Download PDF for any month.
- Format:
- Earnings: Basic Salary + Overtime + Bonus.
- Deductions: Tax (PAYE) - NSSF - Loan Repayments.
- Net Pay: The amount sent to your bank.
Requesting Loans (Duktaan)
Need an advance?
- Navigate to My Finances.
- Check Limit: See "Available Credit" (e.g., $200).
- Click Request Advance.
- Amount: Enter value (e.g., $50).
- Submit.
- Approval: Manager approves -> Cashier pays you -> System deducts from next salary automatically.
Leave Management
Requesting Time Off
- Navigate to My Leave.
- Click + Request.
- Type: Annual / Sick / Compassionate.
- Dates: From - To.
- Submit.
Balance
- Entitled: Your yearly quota (e.g., 21 days).
- Taken: Days used.
- Remaining: Balance available.
Profile & Documents
- Update Contact: Move house? Change phone? Update here so HR can reach you.
- Documents: Download your Employment Contract or ID Copy if you need them.
FAQs
| Issue | Solution |
|---|---|
| Forgot PIN | Ask Dept Manager to reset. |
| Wrong Pay | Check Payslip details first. If wrong, raise "Payroll Query" ticket. |
| Missed Clock | "I forgot to clock out yesterday". Tell Manager to fix manually. |